Small consignments, many of them.
WHAT DRIVES THE ECONOMICS
Deliveries per rider per day Cost per delivery Failed delivery rate
WHY FAILED DELIVERIES MATTER MOST
They consume the full cost and produce no revenue, and frequently must be repeated.
WHAT CAUSES THEM
Recipient unavailable Wrong or incomplete address No phone contact Payment not ready, where collection on delivery applies
WHAT REDUCES THEM
Confirming before departure Complete addresses with landmarks A working phone number Clear delivery windows
WHY LANDMARKS
Addresses alone are frequently insufficient.
WHAT TO REQUIRE FROM SENDERS
A phone number that answers.
WHAT TO ESTABLISH ABOUT COLLECTION ON DELIVERY
How money is collected How it is remitted How disputes are handled Who bears the loss if it is not collected
WHY IT DESERVES ATTENTION
Riders handling cash is a significant exposure.
WHAT CONTROLS HELP
Daily reconciliation Electronic payment, where possible Limits on cash carried
WHAT TO TRACK PER RIDER
Deliveries completed Failures, by cause Time per delivery Cash reconciliation
WHAT TO ESTABLISH ABOUT MOTORCYCLES
Maintenance, which is frequently neglected Protective equipment Where they may operate, since restrictions exist in some areas
WHY RESTRICTIONS MATTER
Operating where prohibited produces seizure.
WHAT TO VERIFY
The rules in each area you serve.
WHAT TO PROVIDE RIDERS
Helmets and protective equipment, and insist on their use.
