The people who control your assets.
WHY IT MATTERS ENORMOUSLY
Drivers control a valuable vehicle, your cargo and your reputation, unsupervised.
WHAT TO VERIFY BEFORE HIRING
Licence, and that it is valid for the vehicle class Identity References from previous employers Driving history, where ascertainable Guarantor arrangements, where customary
WHY REFERENCES SPECIFICALLY
Previous behaviour is the best available predictor.
WHAT TO TEST
Actual driving, before employing.
WHAT TO ESTABLISH IN WRITING
Duties Hours and rest Pay and how it is calculated What is deducted, and for what Rules about the vehicle What happens in an accident
WHY DEDUCTIONS SPECIFICALLY
Disputes about deductions for damage are common.
WHAT TO ESTABLISH ABOUT DAMAGE
What the driver is responsible for, and what is normal wear.
WHY
Blanket liability produces concealment of problems.
WHAT CONCEALMENT PRODUCES
Small faults becoming major failures.
WHAT TO ENCOURAGE
Reporting problems immediately, without penalty.
WHAT DRIVES DRIVER RETENTION
Being paid correctly and on time Reasonable hours A vehicle that works Being treated with respect
WHY THE VEHICLE MATTERS TO RETENTION
Drivers leave operators whose vehicles break down constantly.
WHAT TO MONITOR
Trips completed Fuel consumption Incidents Customer feedback
WHAT TO AVOID
Incentives that reward speed over safety.
