The whole category in one page.
YOUR OUTPUT IS NOW THE TEAM'S OUTPUT
The satisfaction of finishing things yourself disappears, and continuing to do your old job is the first failure of every new manager.
THE COMMONEST FAILURE IS AVOIDING UNCOMFORTABLE CONVERSATIONS
The discomfort is immediate; the cost of silence is deferred and larger. The behaviour continues, everyone sees it tolerated, and the person is denied the chance to change.
SPECIFIC OBSERVATIONS CANNOT BE DISPUTED — GENERAL CHARACTERISATIONS ALWAYS ARE
Describe what you saw and what effect it had, privately and close to the event.
DELEGATE THE DECISIONS, NOT JUST THE TASK
Responsibility without authority produces people who cannot act, and taking work back at the first difficulty teaches that struggling produces rescue.
DEFEND THE TEAM OUTWARD AND GIVE CREDIT INWARD
It is the clearest signal of whose side you are on, and nothing else you do compensates for getting it wrong.
MEASURE OUTCOMES, NOT VISIBILITY
Especially with remote teams, where monitoring software signals distrust and measures the wrong thing entirely.
WATCH WHETHER BAD NEWS REACHES YOU EARLY OR LATE, BECAUSE LATE BAD NEWS MEANS IT IS NOT SAFE TO TELL YOU
THE WORST BEHAVIOUR YOU TOLERATE BECOMES THE STANDARD, AND PROLONGED TOLERANCE OF POOR PERFORMANCE TELLS EVERYONE THE STANDARD IS OPTIONAL
AND ARRANGE SOMEONE TO TALK TO, BECAUSE CARRYING OTHER PEOPLE'S PROBLEMS ALONE IS NOT SUSTAINABLE
