When billing or supply is wrong.
WHAT COMMON DISPUTES ARE
Estimated bills that are excessive Arrears you do not recognise Incorrect band classification Disconnection in error Faults not attended
WHAT TO DO FIRST
Gather evidence: bills, receipts, meter readings, photographs, dates.
WHY EVIDENCE FIRST
Complaints without it are dismissed.
WHAT TO DO SECOND
Raise it formally through the distribution company's complaint process.
WHAT TO INCLUDE
Account and meter number What is wrong What you believe is correct What you are asking for
WHAT TO KEEP
The complaint reference and every response.
WHAT TO DO IF IT IS NOT RESOLVED
Escalate within the company, then to the regulator's complaint mechanism.
WHAT THE REGULATOR PROVIDES
A forum for unresolved customer complaints.
WHAT TO ESTABLISH
The current process and where to submit.
WHAT TO DO ABOUT BAND CLASSIFICATION
Record actual supply hours over a period.
WHY
It is the evidence that supports a reclassification or compensation claim.
HOW TO RECORD
A simple log: date, time supply failed, time restored.
WHAT TO NEVER DO
Interfere with the meter Accept informal settlements without documentation Pay anyone without an official receipt
WHY
It removes your position entirely.
WHAT TO MAINTAIN THROUGHOUT
Courtesy and records.
