The grid and its structure.
WHAT THE CHAIN IS
Generation companies produce electricity The transmission network carries it Distribution companies deliver it to premises
WHY THE STRUCTURE MATTERS
A failure at any stage reaches you the same way, but the cause determines who can fix it.
WHAT A DISTRIBUTION COMPANY IS
The operator responsible for supply in your area.
WHAT THAT MEANS PRACTICALLY
Your account, meter, bill and faults are handled by them.
WHAT THE REGULATOR IS
The Nigerian Electricity Regulatory Commission, which sets tariffs and service rules.
WHAT SERVICE-BASED TARIFFS MEAN
Customers are placed in bands according to the average daily supply hours they should receive.
HOW THE BANDS WORK
Higher bands are promised more hours and pay more per unit; lower bands receive fewer hours and pay less.
WHAT THAT IMPLIES
Your band determines both what you pay and what you can expect.
WHY THAT MATTERS TO A BUSINESS
Premises in different bands have materially different operating costs.
WHAT TO ESTABLISH
Which band your premises falls in.
HOW
Your bill, your vending receipt, or your distribution company's customer channels.
WHAT TO KNOW ABOUT BAND OBLIGATIONS
Where supply falls short of the band's commitment, the regulator has directed compensation in defined circumstances.
WHAT TO DO
Keep records of actual supply hours.
WHY
It is your evidence in any complaint or claim.
WHAT TO VERIFY
Current bands, rates and rules, which change.
