The paperwork that prevents disputes.
TERMS AND CONDITIONS
Publish them and link from the footer and checkout. They should cover: what you sell, prices and payment, delivery times and costs, returns and refunds, and how disputes are handled.
RETURNS POLICY
Separate and easy to find. State the window, the condition items must be in, who pays return delivery, and how long refunds take.
PRIVACY NOTICE
What personal data you collect, why, how long you keep it, and how someone can ask for it or its deletion. Required under the NDPR and expected by customers.
DELIVERY INFORMATION
Times, costs and areas covered, stated before checkout. Most delivery complaints come from expectations you set or failed to.
BUSINESS DETAILS
Name, address and contact details in the footer. Their absence is a trust signal in the wrong direction.
INSURANCE AND REGISTRATION
Whether you need business registration, insurance or particular licences depends on what you sell. Take proper advice; this is general guidance only.
