Finding what breaks.
WHAT ERROR TRACKING PROVIDES
Errors collected, grouped and counted, with context.
WHY THAT MATTERS
Users rarely report errors; they leave.
WHAT CONTEXT TO CAPTURE
The user and tenant What they were doing The request The version deployed
WHAT GROUPING PROVIDES
One entry per distinct problem, rather than thousands of identical reports.
WHAT TO PRIORITISE
Errors affecting many users Errors on the core path Errors involving money or data New errors after a deployment
WHY NEW ERRORS SPECIFICALLY
They are almost always caused by what you just shipped.
WHAT TO DO ABOUT ERRORS YOU WILL NOT FIX
Suppress them deliberately, with a reason recorded.
WHY
An error list nobody trusts is ignored entirely.
WHAT TO TREAT AS UNACCEPTABLE
Errors that occur constantly and are tolerated.
WHAT USERS SHOULD SEE
An explanation of what happened and what to do.
WHAT THEY SHOULD NOT SEE
Internal detail, which is both confusing and a security risk.
WHAT TO PROVIDE SUPPORT
A reference identifier the user can quote.
WHY
It connects their report to the exact occurrence.
WHAT TO REVIEW WEEKLY
The most frequent errors.
