Handle these well and customers come back anyway.
REFUNDING IN WOOCOMMERCE
Open the order and click Refund. You can refund the full amount or part of it.
Where the gateway supports it, an automatic refund returns the money through the gateway. Otherwise refund manually through your gateway dashboard or bank, then record it in WooCommerce so your records match.
PARTIAL REFUNDS
Useful where one item of several is returned, or where you refund delivery only. Enter the amount per line item so the record stays accurate.
RESTOCKING
WooCommerce offers to restock refunded items. Tick it only if the item is genuinely resalable.
A RETURNS POLICY
Write one and publish it. It should say the window for returns, the condition items must be in, who pays return delivery, and how long refunds take.
Being clear in advance prevents most disputes.
PRACTICAL ADVICE
Refund promptly. A slow refund produces a chargeback, which costs more and damages your gateway standing. Record the reason in an order note. Patterns in returns tell you something about a product or its description.
