Staying available.
WHY IT MATTERS MORE IN FINANCIAL SERVICES
Customers cannot access their money, and regulators take availability seriously.
WHAT TO IDENTIFY
Critical services customers depend on The systems supporting each Dependencies, including third parties
WHAT TO DEFINE
Tolerance for disruption: how long each service may be unavailable.
WHY THAT FRAMING
It converts availability from a technical aspiration into a stated commitment.
WHAT TO TEST
Failure of each critical dependency Provider outages Loss of a facility
WHAT THIRD-PARTY RISK REQUIRES
Knowing who you depend on Understanding their resilience Having an alternative, or accepting the exposure
WHY THAT MATTERS ESPECIALLY HERE
Dependence on a single switch, provider or connectivity route is common.
WHAT TO PREPARE
Communication during an outage, ready in advance A manual process for critical functions A defined escalation path
WHAT TO PUBLISH
Status, honestly and promptly.
WHY
Silence during an outage generates more damage than the outage.
WHAT TO RECORD
Every incident, its cause, and the remediation.
WHAT REGULATORS TYPICALLY EXPECT
Notification of significant incidents, within defined periods.
