Running payments day to day.
WHAT TO MONITOR
Transaction volume against expectation Success and decline rates Provider availability Notification processing backlog Settlement received against expected Pending transactions that have not resolved
WHY PENDING TRANSACTIONS MATTER MOST
Every one represents a customer in an unknown state.
WHAT TO DO ABOUT THEM
Resolve every one, by query, within a defined period.
WHAT TO ALERT ON
Success rate falling Volume far from expected Settlement not arriving Notifications failing
WHY VOLUME SPECIFICALLY
A silent failure frequently shows first as transactions simply stopping.
WHAT TO DOCUMENT
What to do when the provider is down How to resolve a stuck transaction Who to contact, and how
WHAT TO PREPARE
A manual process for taking payment when systems fail.
WHAT TO REVIEW WEEKLY
Failed and refunded transactions, for patterns.
WHAT TO REVIEW MONTHLY
Effective cost Approval rates Dispute ratio Provider performance
WHAT TO KEEP
Records sufficient to answer a customer query months later.
