The assumptions that cause queries.
"REWARDS ARE CASH"
They are redeemable value against our services, typically as account credit. They are generally not withdrawable.
"MY BALANCE STOPS SUSPENSION"
Credit applied to an invoice reduces what is due. If a balance remains, the invoice is still unpaid and suspension follows. Check the balance due, not just that credit exists.
"EVERYTHING I SPEND EARNS"
Exclusions apply. Domains, promotional pricing and amounts settled with credit are common ones.
"I CAN CHOOSE WHICH INVOICE CREDIT APPLIES TO"
Credit is normally applied in order. Ask before redeeming if it matters.
"REWARDS COMPOUND"
Amounts settled using rewards typically do not themselves earn.
"MY BALANCE IS SAFE INDEFINITELY"
Where expiry applies, it is not. Check your dashboard.
"I WAS TOLD BY A FRIEND THAT..."
Programme rules differ between providers and change over time. Read ours on the dashboard.
IF IN DOUBT
The dashboard shows what is currently in force. Ask in a ticket rather than acting on an assumption.
