Customers with several services accumulate fastest, and have most to organise.
THE ADVANTAGE
Multiple hosting packages, domains and add-ons renewing through the year generate steady earning, and a balance accumulates without deliberate effort.
KEEPING IT SIMPLE
Hold everything on one Client Area account. Services split across two accounts earn separately and may leave both below redemption thresholds.
If you have ended up with two accounts, open a ticket about consolidating them.
REDEMPTION TIMING
Credit applies to invoices in order, so it may be used against whichever renewal comes first. If you want it applied to a specific invoice, ask before redeeming.
ALIGNING RENEWAL DATES
If you hold services renewing at scattered times, ask about aligning them. One renewal date a year is easier to plan around, and makes redemption timing straightforward.
ADDITIONAL CONTACTS
Where an accountant handles payment and someone else handles the website, use Account > Contacts so each receives the right notifications, including anything about the programme.
