Programme communications go to the address on your account.
WHAT YOU MAY RECEIVE
Confirmation of rewards earned Notice that a balance is approaching expiry, where expiry applies Notice of changes to the programme Redemption confirmations Tier changes, where tiers apply
WHERE TO CHECK WHAT WAS SENT
Account > Email History holds every automated message with its content and date. If you believe a notice was never sent, this shows otherwise.
IF NOTIFICATIONS ARE NOT ARRIVING
Check spam Check the address under Account > Edit Account Details Make sure the address is not on a domain we host, since suspension there makes it unreachable Add our sending address to your contacts
MANAGING PREFERENCES
Account > Contacts lets additional contacts receive selected notification categories. Programme notices typically fall under general notifications.
WHAT NOT TO SWITCH OFF
Expiry warnings, where they apply. Losing a balance because a notice was filtered is avoidable and annoying.
A GOOD HABIT
Check the Rewards section monthly rather than relying on notifications reaching you.
