Account standing affects participation.
WHILE AN INVOICE IS OVERDUE
Earning continues on activity that has already been paid for. Nothing new accrues from an unpaid invoice, since rewards are credited on payment.
WHILE A SERVICE IS SUSPENDED
Where the rules provide, earning may pause and redemption may be unavailable. Resolving the underlying issue restores normal participation.
CAN YOU REDEEM TO CLEAR AN OVERDUE INVOICE?
Where redemption is available and the balance meets the minimum, redeemed credit applies to outstanding invoices. Whether redemption is permitted while suspended depends on the rules.
If your account is suspended and you have a balance, open a ticket and ask. We would rather apply a balance than leave a service offline.
WHAT REWARDS CANNOT DO
They cannot cover an invoice larger than the balance. Partial coverage still leaves the invoice unpaid and suspension follows.
THE PRACTICAL ADVICE
If you are having difficulty paying, open a ticket before the due date. Tell us if you hold a balance that could be applied.
