Extending the platform.
WHAT INTEGRATION OPTIONS EXIST
Tabs, embedding an application in a channel Applications from the store Connectors, posting updates into channels Bots, responding to messages Workflows, triggered by events
WHAT TABS SUIT
Making a frequently used resource available where people work.
WHAT CONNECTORS SUIT
Notifications from other systems.
WHAT TO BE CAREFUL WITH
Connectors posting frequently, which people then mute.
WHAT TO ESTABLISH
Which applications users may install.
WHY
Third-party applications receive access to organisational data.
WHAT TO REVIEW
Installed applications and the permissions they hold.
WHAT TO RESTRICT
Installation to an approved list, in most organisations.
WHAT TO CONSIDER BEFORE INTEGRATING ANYTHING
Whether it genuinely reduces work, or only moves it.
WHAT TO AVOID
Integrations nobody uses Notifications in channels that drown discussion
WHAT TO TEST
Behaviour for people on modest connections and devices.
WHAT TO DOCUMENT
What is integrated, why, and who owns it.
