Practices that help.
WHAT TO ESTABLISH AS CONVENTIONS
Where different kinds of communication belong When to use chat rather than a channel Expected response times Whether messages are a record
WHY THAT LAST POINT
Chat is a poor record. Decisions should be recorded somewhere durable.
WHAT TO USE CHANNELS FOR
Anything others may need to see or find later.
WHAT TO USE CHAT FOR
Quick exchanges between individuals.
WHAT TO AVOID
Important decisions made in private chat Files shared in chat Notifications configured to alert on everything
WHY THAT LAST POINT
Constant notification prevents sustained work, and people disable everything in response.
WHAT TO CONFIGURE
Notification settings deliberately, per channel.
WHAT TO ESTABLISH FOR MEETINGS
An agenda beforehand Recording, where appropriate, with people informed Notes and actions captured afterwards
WHAT TO CONSIDER LOCALLY
Bandwidth. Video consumes considerably more than audio.
WHAT TO ADVISE
Turning off video when connections are poor, rather than abandoning the meeting.
