Participation depends on the account being in good standing.
WHAT THIS TYPICALLY MEANS
Invoices paid No breach of the acceptable use policy No unresolved abuse matters No outstanding disputes or chargebacks
WHAT HAPPENS IF THE ACCOUNT IS SUSPENDED
Where the rules provide, earning may pause and redemption may be unavailable while a service is suspended. Resolving the underlying issue normally restores it.
WHAT HAPPENS ON TERMINATION
Balances are typically forfeited when an account is terminated, particularly for breach of the acceptable use policy.
IF YOU ARE HAVING DIFFICULTY PAYING
Open a ticket before the due date rather than after suspension. Rewards are a small part of why that matters, but it is another reason.
IF YOU HAVE A BALANCE AND ARE CONSIDERING LEAVING
Redeem it before cancelling, subject to the minimum. A balance left behind on a terminated account is generally gone.
Check your dashboard for the position on balances after cancellation, which differs from termination for breach.
