If an account changes hands, the balance needs consideration.
THE POSITION
A rewards balance is tied to the Client Area account. When an account is formally transferred to a new owner, the rules determine whether the balance transfers with it or is forfeited.
Check the rules, and raise it explicitly during the transfer.
WHY IT MATTERS
If you are selling a business including its hosting, a rewards balance may form part of what you are transferring. If it does not transfer, redeem it before the handover.
If you are acquiring an account, do not assume a balance you were told about will be there afterwards.
HOW TO HANDLE IT
Raise it in the transfer ticket. The current holder should state what they expect to happen to the balance, and we will confirm the position under the rules.
Redeeming before the transfer, where the balance meets the minimum, avoids the question entirely.
THE TRANSFER PROCESS ITSELF
Follow the ownership transfer process, with verification of both parties. Do not simply hand over a login.
