Plan for your balance before you cancel.
IF YOU CANCEL ONE SERVICE AND KEEP OTHERS
The balance normally remains usable against what you keep. Earning from the cancelled service stops.
IF YOU CANCEL EVERYTHING
The rules set out whether the balance survives while the Client Area account exists. Typically it does until the account is closed, but do not rely on it.
IF THE ACCOUNT IS TERMINATED FOR BREACH
Balances are typically forfeited.
WHAT TO DO
Redeem before cancelling, if your balance meets the minimum, and apply the credit against an invoice you still have to pay.
A balance left behind is generally lost, and there is no reason to leave it.
IF YOU COME BACK LATER
A new account starts fresh. Tenure and balances are not normally restored.
IF YOU ARE LEAVING BECAUSE SOMETHING WENT WRONG
Say so in the cancellation. The rewards balance is the least important part of that conversation, and some problems we can fix.
