Cancelling affects earning and may affect your balance.
WHAT HAPPENS TO EARNING
Rewards accrue on qualifying activity. Cancelling a service ends the activity, so it stops generating rewards.
WHAT HAPPENS TO YOUR BALANCE
The rules set out whether a balance survives cancellation of one service while others continue, and what happens if you cancel everything.
Typically a balance survives while the Client Area account exists, and is forfeited if the account is closed or terminated.
WHAT TO DO BEFORE CANCELLING
Check your balance. If it meets the minimum, redeem it, and apply the credit against an invoice you still have.
A balance left on an account you are closing is generally lost.
IF YOU ARE CANCELLING ONE SERVICE AND KEEPING OTHERS
The balance normally remains usable against the services you keep. Check your dashboard.
IF YOU ARE LEAVING ENTIRELY
Redeem first, then cancel. And tell us why you are leaving in the cancellation form; if something did not work, we would rather know.
