The history shows how your balance was arrived at.
WHERE
Client Area > Rewards. The activity or history view lists earning and redemption events with dates and amounts.
WHAT TO LOOK FOR
Earning events matched to the invoices that generated them Redemption events and what they were applied to Reversals, where an order was refunded or cancelled Expiry events, where the rules apply expiry
WHY IT IS WORTH READING
If a balance is lower than expected, the history usually explains it: a reversal, an expiry, or an assumption about what qualified.
It is also the record to quote if you open a ticket about a discrepancy.
WHAT TO DO IF SOMETHING IS UNEXPLAINED
Open a ticket with the date, the amount and what you expected. We can explain how a figure was calculated.
KEEP YOUR OWN NOTE
If rewards matter to you, note your balance at each renewal. It takes seconds and makes any future discrepancy easy to pinpoint rather than reconstruct.
