Everything is in one place.
WHERE
Client Area > Rewards. The section shows your current balance, recent activity, redemption options and history.
The dashboard may also show your balance alongside account credit and other summary figures.
WHAT THE FIGURES MEAN
- Current balance: what you hold now and could redeem, subject to the minimum
- Pending: rewards earned but not yet cleared, where a holding period applies
- Redeemed: what you have already used
- Expired: rewards lost to the expiry rules, where they apply
HOW OFTEN TO CHECK
Monthly, alongside your invoices and renewal dates. Rewards balances move slowly and daily checking tells you nothing new.
Check before a renewal specifically, since that is when redeeming has the most immediate effect.
IF THE BALANCE LOOKS WRONG
Open a ticket with what you expected, what you see, and the approximate dates of the activity concerned. We can explain how a figure was arrived at.
Do not assume an error before checking the dashboard; the most common cause is an assumption about what qualifies or a rate that has since changed.
