Conduct in working contexts.
WHAT PROFESSIONAL COMMUNICATION REQUIRES
Clarity Appropriate tone for the relationship
Reliability: doing what you said
Respect for others' time
WHAT DAMAGES REPUTATION FASTEST
Not responding Missing commitments without warning Being unclear about what you will do Treating some people with less courtesy than others
THAT LAST POINT
It is noticed, and it is remembered.
WHAT TO ESTABLISH IN ANY WORKING RELATIONSHIP
Who does what By when How you will communicate What happens if something changes
WHAT TO DO WHEN SOMETHING CHANGES
Say so early.
WHY
Early warning allows adjustment. Late warning does not.
WHAT TO CONFIRM IN WRITING
Anything agreed verbally that matters.
WHY
Memories differ, and the record protects everyone.
WHAT TO ADJUST BY CONTEXT
Formality, according to the relationship and the organisation.
WHAT NOT TO ADJUST
Accuracy and courtesy.
WHAT TO ASK WHEN UNSURE OF CONVENTION
Someone who knows.
