Using criticism.
WHAT FEEDBACK IS FOR
Showing you what you cannot see yourself.
WHY IT IS UNCOMFORTABLE
It identifies gaps between what you produced and what was needed.
WHAT TO DO WHEN RECEIVING IT
Listen fully before responding Ask for specifics where it is vague Establish what to do differently Thank the person
WHAT NOT TO DO
Explain why you did it that way Argue Dismiss it because of how it was delivered
THAT LAST POINT
Poorly delivered feedback may still be correct.
WHAT TO SEPARATE
The content from the tone.
WHAT TO ASK
What specifically would make this better?
WHY
Vague feedback cannot be acted on.
WHAT TO DO AFTERWARDS
Act on it, visibly.
WHY
People stop giving feedback that is ignored.
WHAT TO SEEK OUT
Feedback before you finish, not only after.
WHY
It can still change the outcome.
WHAT TO RECORD
Recurring points, which indicate a pattern rather than an instance.
