Different questions go to different places.
BEFORE ORDERING
Sales department ticket. Plan suitability, pricing, whether something will run, eligibility for a domain extension, quotes and procurement documents.
DURING ORDERING
If the cart or checkout is not behaving, open a Sales ticket with a screenshot and the exact message. Do not keep retrying a failing payment, as repeated attempts can trigger bank blocks.
AFTER ORDERING, BEFORE PROVISIONING
Billing ticket for payment questions, and Sales for order content. Include the invoice number.
AFTER PROVISIONING
Support ticket for technical matters: cPanel, DNS, email, migration.
WHAT TO INCLUDE ALWAYS
The invoice or order number The domain involved Exactly what you expected and what happened Screenshots of anything visual
WHAT NOT TO DO
Do not open several tickets about the same order. Reply in the existing one. Do not place the order again because the first appears stuck. Ask first.
Open tickets from inside the Client Area, which identifies you and removes a verification step.
