Where enhanced support options are offered, this is what to consider.
WHAT STANDARD SUPPORT COVERS
Server and account issues cPanel configuration questions Free migration from a previous host Troubleshooting guidance Anything caused by us
WHAT ENHANCED OPTIONS TYPICALLY ADD
Faster response targets Assistance with tasks that fall outside standard support A more hands-on relationship for business-critical sites
WHO IT SUITS
Businesses where downtime has a direct cost Customers without in-house technical capability Sites where someone needs to act quickly without waiting for you to diagnose
WHO DOES NOT NEED IT
A personal site or a project where a few hours' delay is inconsequential.
ORDERING
Services > My Services > Addons, or open a Sales ticket describing what you need.
BE SPECIFIC ABOUT EXPECTATIONS
Tell us what you actually want covered. "Faster replies" and "someone who maintains my WordPress site" are different products, and being explicit avoids a mismatch that neither of us wants.
