What each status means.
PENDING
Ordered but not provisioned, usually awaiting payment confirmation.
ACTIVE
Provisioned and running. Your welcome email has been sent.
FRAUD
Flagged by automated checks and under review. Respond to the verification request to clear it.
CANCELLED
Cancelled before provisioning, or cancelled at your request.
SUSPENDED
An active service taken offline, usually for non-payment. Data remains intact.
TERMINATED
Removed, with data deleted. Not recoverable.
COMPLETED
Used for one-off products with no ongoing service, such as a single piece of work.
WHERE TO SEE IT
Services > My Services shows the status of every service. The dashboard highlights anything needing attention.
WHAT TO DO ABOUT EACH
- Pending: check the invoice is paid, then wait, then ticket.
- Fraud: reply to the verification request.
- Suspended: pay the invoice, or address the abuse notice.
- Terminated: the service is gone; a new order is required.
