Knowing the boundary before you order prevents disappointment afterwards.
INCLUDED WITH HOSTING
cPanel access, disk space and bandwidth per plan Email accounts, webmail and spam filtering MySQL databases Free AutoSSL certificates Softaculous one-click installer Multiple PHP versions FTP accounts and cron jobs Server-side malware scanning Free migration from your previous host Support for server and account issues
NOT INCLUDED
Domain registration, which is a separate product Website design and development Premium themes, plugins and third-party licences Content writing, SEO work and marketing Malware cleanup of a compromised site Fixing a site broken by your own software changes Dedicated IP addresses and paid SSL, which are add-ons
WHY THE LINE IS THERE
Support covers the service you bought. Work on your content and applications is a separate undertaking with a separate cost.
IF YOU NEED THE EXTRAS
Open a ticket describing what you need. We will tell you whether it falls under support, and quote for it if it does not.
