Knowledgebase

Glossary: The Terms That Matter Most Print

  • glossaryhostingwebterms, glossary, email, imap, dns, domain, ssl, hacked, diskspace, billing
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The short list.

IF YOU LEARN ONLY TEN, LEARN THESE

PUBLIC_HTML

Anything here is publicly downloadable. Never put backups or records in it.

NAMESERVERS

Where your domain's DNS records are managed. Changing these changes everything.

A RECORD AND MX RECORD

Where your website points, and where your email points. They are separate.

IMAP VERSUS POP

IMAP keeps mail on the server across devices. POP downloads to one and removes it, which is why mail appears to disappear.

SPF, DKIM AND DMARC

The three DNS records determining whether your mail reaches inboxes.

INODES

The file count limit, separate from disk space. Email and cache exhaust it while space looks fine.

ENTRY PROCESSES

Simultaneous requests. Reached first on small sites with slow pages.

WEBHOOK

How a payment gateway tells your shop a payment succeeded. The most common cause of orders not updating.

AUTOSSL

Must be run after adding any domain or subdomain, or the certificate will not cover it.

BACKDOOR

Why cleaning a compromised site fails when only the visible damage is removed.

WHAT TO DO WITH ANY TERM YOU DO NOT KNOW

Ask. A support conversation goes faster when both parties mean the same thing.


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