When it is not working.
WHAT TO DO FIRST
Establish the facts Establish whether it is fixable Address it directly and privately
WHAT IS FREQUENTLY THE CAUSE
Unclear expectations Inadequate training Something you did not provide A personal difficulty
WHAT TO ASK
Whether something is preventing them working as expected.
WHAT TO AGREE
Specific changes, with a period to demonstrate them.
WHAT TO PUT IN WRITING
What was discussed and what was agreed.
IF IT DOES NOT IMPROVE
A further conversation, and a decision.
WHAT TO TAKE ADVICE ON
Any dismissal or disciplinary process.
Obligations apply, and getting the process wrong is expensive.
WHAT NOT TO DO
Let poor performance continue while resenting it Reduce their work without explanation Dismiss without following a proper process
THAT LAST POINT
Take advice before acting.
FOR SERIOUS MATTERS
Dishonesty, abuse, or safety breaches require immediate and careful handling.
Take advice.
