Transferring knowledge.
WHY DOCUMENT
So training does not depend on you repeating yourself So quality is consistent So the next person learns faster So the business is not dependent on individuals
WHAT TO DOCUMENT
How each recurring task is done What good work looks like What to do when something is unusual Common problems and their solutions
HOW TO PRODUCE IT
Write the task as you would explain it to someone new.
Then have them follow it and correct what they could not.
THE CORRECTION STEP
Essential. What is obvious to you is not in the document.
HOW TO TRAIN
Show them Do it together Watch them do it Let them do it alone
WHAT NOT TO DO
Explain once and expect competence Assume they will ask if unsure
WHAT TO CHECK
Their first several pieces of work, thoroughly.
Then less often as confidence builds.
WHAT TO BUILD OVER TIME
A written record of how the business operates.
That is what makes further growth possible.
