The basics.
WHY IT MATTERS
For many customers, a call is the test of whether you are real.
An unanswered business number loses work.
WHAT TO DO
Answer promptly State your business name Ask how you can help
WHAT NOT TO DO
Answer with just "hello" Answer when you cannot speak properly Let it ring out repeatedly
THE CANNOT-SPEAK SITUATION
Better to let it go to voicemail and call back than to answer badly.
WHAT TO HAVE READY
Something to write on Your prices Your availability
WHAT TO CAPTURE
Name Number What they need When to call back
THE NUMBER POINT
Take it even if it displayed.
Displayed numbers are missed or misread.
WHAT TO DO AT THE END
Confirm what happens next and when.
WHAT TO DO AFTERWARDS
Record the enquiry somewhere.
Calls not recorded are forgotten.
