Unresponsiveness.
WHAT IT USUALLY MEANS
They are overwhelmed Something personal has happened They have taken other work They are avoiding a difficult conversation
WHAT TO DO
Contact them directly, by voice Ask what is happening Give them the opportunity to explain
WHAT NOT TO ASSUME IMMEDIATELY
That they have abandoned the work.
Circumstances here can genuinely prevent someone working: power, connectivity, illness, family.
WHAT TO ESTABLISH
Whether they can continue By when What happens to work in progress
WHAT TO PROTECT
Access to anything they hold Work in progress Customer relationships
WHAT TO DO IF THERE IS NO RESPONSE
Set a deadline in writing State what happens if it passes Remove access Reassign the work
WHAT TO DO ABOUT PAYMENT
Pay for work genuinely delivered.
WHAT TO LEARN
Whether your arrangement depended too heavily on one person.
