When things go wrong.
COMMON PROBLEMS
The work is not what you expected Progress has stopped Communication has ceased The cost is increasing Quality is poor
WHAT TO DO FIRST
Raise it directly and early.
Problems raised early are usually fixable.
HOW TO RAISE IT
Specifically, against the agreement.
"The brief said X and this does Y" is actionable.
WHAT TO ASK FOR
A plan to resolve it, with dates.
WHAT TO PUT IN WRITING
Everything, from this point.
IF IT DOES NOT IMPROVE
State the position formally Set a deadline Say what happens if it is not met
WHAT YOUR OPTIONS ARE
Renegotiate Complete it yourself or with someone else End the engagement
BEFORE ENDING IT
Secure your access, your files and your domain.
WHAT NOT TO DO
Withhold payment for work genuinely delivered Escalate publicly before attempting resolution
WHAT TO TAKE ADVICE ON
Anything involving substantial money.
