Improving after something goes wrong.
WHAT TO DO AFTERWARDS
Record what happened Establish why Identify what would have prevented it Identify what made recovery slow Change those things
WHAT TO ASK
Could it have been prevented? Was it detected quickly? Did the plan work? What took longer than expected?
THE DETECTION QUESTION
If it went unnoticed, monitoring is the gap.
THE RECOVERY QUESTION
If recovery was slow, preparation is the gap.
WHAT TO CHANGE
Whatever the answers indicate.
WHAT NOT TO DO
Recover and move on without reviewing.
The same thing will happen again.
WHAT TO DOCUMENT
The incident, the cause, and the changes.
WHY
If it recurs, that record is where you start.
And it demonstrates diligence if anyone asks.
WHAT TO TELL OTHERS
What changed and what is expected of them.
WHAT THIS PRODUCES
A business that becomes more resilient with each incident, rather than repeating them.
