Reducing dependence on individuals.
THE PROBLEM
One person who knows something nobody else does.
WHAT THAT RISKS
Their absence stops that work Their departure loses the knowledge They cannot take leave
WHAT TO DO
Document Have someone else do the task occasionally Rotate responsibilities where practical
THE OCCASIONAL PRACTICE POINT
Documentation alone is insufficient.
Someone should have actually done it.
FOR CUSTOMER RELATIONSHIPS
If one person holds all the relationships, that is a risk.
Ensure others are known to key customers.
FOR TECHNICAL SYSTEMS
More than one person should be able to access and operate them.
WHAT TO BE CAREFUL WITH
Access granted broadly for continuity becomes a security risk.
Balance it.
WHAT TO REVIEW
What only one person can do.
WHAT TO DO ABOUT IT
Either train someone, or accept the risk deliberately.
