Operating without your usual tools.
WHAT TO PREPARE
A way to take enquiries without the website A way to take payment without your usual system Access to customer contacts without your usual records A way to reach customers
FOR ENQUIRIES
A phone number and WhatsApp that work regardless of your site.
FOR PAYMENT
Bank transfer works when a gateway does not.
Have the details available.
FOR CUSTOMER CONTACTS
A copy of your customer list, accessible offline.
That is frequently the gap.
FOR REACHING CUSTOMERS
Social profiles, WhatsApp, or a phone list.
Something that does not depend on the failed system.
FOR A SHOP
Consider whether orders can be taken by message during an outage.
Slower, and better than nothing.
WHAT TO TELL CUSTOMERS
That there is a temporary problem and how to reach you.
Prompt and honest.
WHAT NOT TO DO
Go silent.
WHAT TO PREPARE IN ADVANCE
The message you would send.
