When you are unavailable.
THE PROBLEM
If only you can access everything, your absence stops the business.
WHAT COUNTS AS ABSENCE
Illness Travel A lost phone Anything unexpected
WHAT TO ARRANGE
Someone trusted who can access what is necessary A documented way for them to do so Clear limits on what they may do
HOW TO DO IT
A password manager with emergency access A sealed record held securely A trusted person with specific credentials
WHAT TO INCLUDE
How to access hosting and the domain How to access the bank, within appropriate limits Where records are Who to contact
WHAT TO BE CAREFUL WITH
Giving more access than necessary Giving it to someone unsuitable Leaving credentials somewhere insecure
FOR A BUSINESS WITH STAFF
More than one person should be able to keep it operating.
FOR A SOLE TRADER
Someone should know how to reach your customers and suppliers.
WHAT TO REVIEW
Annually, and when circumstances change.
