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Staying in Touch Between Purchases Print

  • customerretentionloyalty, customer, email, troubleshooting, nigeria, guide, howto, solution
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Being remembered.

THE PROBLEM

Customers forget suppliers between purchases.

WHAT SOLVES IT

Occasional, useful contact.

WHAT USEFUL MEANS

Something worth receiving.

Not a message that only asks for something.

WHAT TO SEND

Useful information related to what you do Seasonal reminders News genuinely relevant to them Occasional offers

HOW OFTEN

Enough to be remembered, not enough to irritate.

Monthly is sustainable for most businesses.

WHICH CHANNEL

Whatever your customers use.

For many Nigerian businesses, WhatsApp broadcast reaches people far better than email.

THE BROADCAST POINT

A broadcast list is not a group.

Recipients see it individually, which is appropriate.

WHAT NOT TO DO

Add people who did not agree Send only when you want a sale Send daily

WHAT TO MEASURE

Whether contact produces enquiries.


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