Ongoing administration.
WHAT YOU WILL DO REGULARLY
Handle failed payments Answer billing questions Process cancellations and changes Reconcile against the gateway Deliver whatever the subscription provides
WHAT TO CHECK WEEKLY
Failed payments Cancellations and reasons New subscribers Anything stuck
WHAT TO CHECK MONTHLY
Your site's subscription records against the gateway Revenue against expected Churn rate
THE RECONCILIATION POINT
Your site and your gateway can disagree.
A subscription cancelled at the gateway but active on your site means someone has free access.
The reverse means someone is paying for nothing.
Both happen. Check.
WHAT TO RECORD
Cancellation reasons.
That is the most useful data a subscription business collects.
WHAT TO AUTOMATE
Notifications and retries.
WHAT NOT TO AUTOMATE
The response to a subscriber with a problem.
