Obligations attached to submissions.
WHAT A FORM COLLECTS
Names, contact details, and whatever the message contains.
That is personal data.
WHAT THIS MEANS
Under the NDPR and comparable frameworks, collecting it carries obligations.
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WHAT TO DO PRACTICALLY
Publish a privacy notice describing what you collect and why Link to it from the form Collect only what you need Decide how long you keep submissions Delete old ones
THE RETENTION QUESTION
Keeping every enquiry indefinitely is difficult to justify.
Decide a period and apply it.
CONSENT AND MARKETING
If you will add people to a mailing list, say so and ask separately.
An enquiry is not consent to marketing.
WHAT TO PUT NEAR THE FORM
A short line stating what you will do with the information, linking to your privacy notice.
WHAT NOT TO DO
Collect information you have no use for Add enquirers to marketing lists without asking
