Knowledgebase

Common Problems With These Sites Print

  • membershipbookingcoursesites, membership, troubleshooting, cron, domainrenewal, caching, billing, wordpress, firewall, wpcron
  • 0

What goes wrong.

MEMBERS CANNOT ACCESS CONTENT THEY PAID FOR

Check their subscription status Check the level is assigned Check the restriction rule on that content

Frequently a payment succeeded and the membership was not activated, which is a webhook problem.

CONTENT IS ACCESSIBLE WITHOUT PAYING

Check whether files are being served from public_html directly.

Restricting a page does not restrict a file.

BOOKINGS ARE DOUBLE-BOOKED

Phone bookings not entered into the system, or availability not synced.

REMINDERS NOT SENDING

Check scheduled tasks. These depend on cron, and HTTP wp-cron is blocked here.

A real cron job is required.

RECURRING PAYMENTS NOT RENEWING

Check the gateway's subscription records against your site.

Check cron again. Renewal processing is usually scheduled.

STUDENTS LOSING PROGRESS

Usually a caching problem affecting logged-in pages.

WHAT TO CHECK FIRST FOR ALL OF THESE

Cron, and caching exclusions.


Was this answer helpful?
Back

Are you happy with your experience? Leave us a review on Trustpilot.


Trustpilot