Keeping the calendar honest.
THE PRINCIPLE
The booking system must reflect reality.
A system showing availability you do not have is worse than none.
HOW TO ACHIEVE IT
Make it the single source of truth Sync with your personal calendar so blocked time shows as unavailable Block holidays and known absences in advance
THE DOUBLE-BOOKING RISK
Taking bookings by phone and online without a shared calendar produces double bookings.
Enter phone bookings into the system immediately.
FOR MULTIPLE STAFF
Each needs their own availability.
Customers should be able to choose a person or take the first available.
BUFFERS AND BREAKS
Build in lunch and travel.
A system that books through them does not survive contact with a real day.
NOTICE PERIODS
Minimum notice prevents someone booking in ten minutes.
Maximum horizon prevents bookings a year out.
WHAT TO REVIEW
Whether the calendar matched your actual week.
