What customers need to know.
WHAT TO INCLUDE
Where you deliver What it costs, per area How long it takes When orders are dispatched What happens if nobody is available Whether tracking is provided Self-collection details, if offered
WHY IT MATTERS
Delivery questions are the most common pre-purchase enquiry.
Answering them publicly removes the enquiry and the hesitation.
BE SPECIFIC ABOUT TIMESCALES
"Two to four working days within Lagos" beats "fast delivery".
STATE THE CUT-OFF
Orders placed after a certain time dispatch the next day.
Without that, customers expect same-day dispatch at midnight.
STATE WHAT YOU DO NOT DO
Areas you do not serve Items you cannot ship
Better stated than discovered after an order.
FOR FAILED DELIVERIES
State what happens and who pays for redelivery.
WHERE TO LINK IT
From the product page, the cart, and the footer.
