The section summarised.
THE PATTERN ACROSS EVERY ROLE
It drafts, summarises and structures. You judge, check and take responsibility.
THE HIGHEST-VALUE HABITS BY ROLE TYPE
- Administrative: summarising with the required action stated first
- Customer-facing: replying faster, with commitments checked
- Sales: the follow-up within an hour
- Management: structuring difficult conversations
- Technical: explaining to non-technical people
WHAT NO ROLE SHOULD GENERATE
Assessments of a person Facts in a report or record Figures Commitments you did not decide
BEFORE USING IT AT WORK
Check your employer's position. If there is no policy, ask.
WHAT NEVER TO SEND
Customer or colleague data Credentials Confidential material Screenshots you have not checked
WHAT TO PROTECT
Your own judgement. It is what you are actually paid for.
THE TEST FOR ANYTHING YOU SUBMIT
Could you defend it as your own work, having checked it?
