First contact.
WHERE IT HELPS
Drafting replies to enquiries Preparing standard responses Summarising messages for colleagues Writing notices and information sheets
FOR ENQUIRIES
Prepare your most common replies once. Adapt each time.
Opening hours, location, prices, availability, how to book.
FOR MESSAGE TAKING
"Turn these rough notes into a clear message for [colleague]: who called, about what, what they need, how urgent."
A clear message saves the colleague a call back.
FOR VISITOR AND CALLER INFORMATION
"Write a short information sheet covering [what visitors need to know]."
WHAT TO NEVER DO
Put a caller's personal details into a tool unnecessarily Send a generated reply without reading it Commit to anything on behalf of a colleague
THE PART THAT CANNOT BE AUTOMATED
Answering. Being reachable by a person is the job, and it is what callers value.
Use AI for the writing, not for the contact.
