Running a team.
WHERE IT HELPS
Structuring a difficult conversation Drafting updates and communications Turning notes into actions Documenting procedures Planning
FOR DIFFICULT CONVERSATIONS
"I need to raise [issue] with a team member. Here is what happened. Help me structure this so it is clear and fair."
Rehearsing reduces the chance of saying it badly.
WHAT NEVER TO GENERATE
An assessment of a person Feedback describing someone's character Anything going into a personnel record
FOR FEEDBACK
Draft the structure, then write the substance yourself.
It must describe the actual person and the actual behaviour.
FOR TEAM COMMUNICATION
Plain, direct, saying what people need to do.
FOR PROCEDURES
Documenting how the team does things, so it does not depend on individuals.
FOR ROTAS AND PLANNING
Structure and checklists. Your knowledge of people and constraints.
