Handling enquiries.
THE SAFE PATTERN
AI drafts. You read, adjust and send.
WHERE IT HELPS MOST
Drafting replies Summarising a long complaint Finding the relevant policy Rewording something you wrote in frustration
THAT LAST ONE
Genuinely useful. "Rewrite this so it is firm without being hostile."
FOR DRAFTING
Paste the customer's message. Supply the facts and your policy. Ask for a draft.
WHAT TO ALWAYS CHECK
Commitments about timing or refunds The customer's name and details Whether it addresses their actual question
THAT LAST POINT
The most common failure. A reply that answers a general version of the question annoys more than no reply.
FOR REPEATED QUESTIONS
Keep your own prompt library. It builds quickly.
WHAT NOT TO DO
Send unedited Use identical templated text on every customer
