Waiting for activation.
CHECK THE STATUS
Client Area > Services. The status shows Pending, Active, or otherwise.
WHY IT MIGHT BE PENDING
Payment not yet confirmed A manual review, for certain products Additional information required from you A domain extension requiring registry checks
CHECK YOUR EMAIL
Including the spam folder. We may have asked for something.
CHECK YOUR INVOICE
If the invoice is unpaid, setup does not proceed.
FOR AUTOMATED PRODUCTS
Shared hosting and most standard products set up within minutes of payment confirmation.
If it has been longer, open a ticket.
FOR DOMAINS
Most extensions register within minutes.
Some, including certain .ng variants, require additional checks and take longer.
FOR DEDICATED SERVERS
Provisioning takes longer, since hardware is allocated.
WHAT TO SEND US
Your order number or invoice number, and how long it has been pending.
