Payment not recorded.
WHAT HAPPENED
The gateway took the payment and the confirmation did not reach our system, or the transfer arrived without identifying details.
WHAT TO DO
Open a ticket at zillionkinghost.com/billing/submitticket.php
Include:
Your invoice number The amount paid The date and time The payment method The transaction reference or transfer details
WE WILL RECONCILE IT
Once matched, the invoice is marked paid and your service proceeds.
DO NOT PAY AGAIN
Unless we confirm the first payment did not arrive.
A duplicate payment is refundable and it takes time.
FOR BANK TRANSFERS
This is normal rather than a fault. Transfers arrive without identifying which invoice they relate to.
Sending the details is part of the process.
HOW QUICKLY
Send the details promptly and reconciliation is quick.
IF YOUR SERVICE WAS SUSPENDED WHILE THIS WAS PENDING
Say so in the ticket and we will restore access.
